Jokoka is a new unique online marketplace website and mobile app, where customers can visit and see every personalized store, buying directly from local-based sellers and having the product delivered within minutes!

The Jokoka - Unbox Uniqueness experience is all about discovering new, unique, locally-made, one-of-a-kind and best selling types of products, all in one place. Avoid ‘Content Overload’ like on many other marketplaces and search through only the seller’s personally recommended, exclusive and most unique products. No more time wasted scrolling through thousands of inadequate or shopfront filler items.

Shop the smart way… shop the Jokoka way and Unbox Uniqueness today!

At Jokoka you can buy everything and anything! We have a wide range of stores and ever-expanding selection of unique and exclusive products, all categorised for you to easily discover in Fashion, Home & Living, Health & Beauty, Food & Beverages, Fragrances, Entertainment, Arts & Crafts, Baby & Kids and more.

If you are looking for that special something, one-of-a-kind, unique, exclusive or bestseller, then you’ve come to the right place - Jokoka is for you!

It’s easy! You can browse by one of 2 quick ways: Category or Keyword search.

Browsing by Category will take you step by step to view a list of sellers that have the product you are looking for.

Alternatively, you can type the name of the product into the top search bar and press search! A list of sellers selling that product and matched products will appear. Use the Sort by and Filter tools to refine your search.

Remember the seller is showing you the best and most unique products to match your search - consider it like a personal recommendation from the seller.

Yes! All the products that are listed on Jokoka are brand new and authentic from the seller.

No. You can happily shop at Jokoka without having to register an account! However, the added benefit of creating a FREE account with Jokoka is that you create wish lists and save time on your next order, not having to fill in all of your details again for delivery and contacts. If you’d like to create an account now for FREE, click here and save time on your next order!

The Wish List is a great way to save a product or favourite seller to look at or buy from later. It’s really easy, just click on the “Heart” icon on any product or seller profile page and it will be saved to your Wish List for viewing later. To use the Wish List feature you will need to register a free account on Jokoka. It’s really quick and easy. click here to register now.

You can then view your Wish List at any time by clicking on the “Wish List” icon. From there you can quickly add the products directly to your shopping cart and pay.

Browse through our wide range of seller stores and products and look for the item of interest.

Click on the product you are interested to buy and this will take you to the product page.

Click on the 'Add to Cart' button.

The item(s) you’ve selected will be added to your cart.

Choose between ‘Continue Shopping’ if you would like to add more items or ‘checkout’ with the items in your cart.

To view your cart, click on the 'Cart Icon'.

Click on the 'Secure Checkout' button to continue.

If you are a returning customer, please enter your Login details to proceed.

If you are a new customer, register here with your contact details or continue as a guest.

Fill out the necessary address details and delivery method to proceed.

Once you’ve reviewed your order, click on the “Place Order” button.

When you place an order for a product, there will be a choice of delivery options and shipping times clearly set by the seller. Depending on which delivery option you choose, the product will be shipped and delivered within that time period specified. This can be Express Delivery within 90 minutes or Next Day Delivery. For customisable items, the seller will indicate the number of days for delivery.

Depending on the type of delivery service you want, the shipping fees will be applied accordingly. Please refer to the exact shipping fee during the checkout stage. For Express Delivery, fees may vary depending on your location and the distance of delivery from the seller.

You can make safe and secure online payments with the following debit/credit cards:-
- Mastercard

We take your privacy and security seriously! That’s why we have partnered with one of the leading online payment processing gateways PayFort (an Amazon company) to ensure your online transaction with us is completely secure and safe.

Yes. When you are at Checkout, you can choose the option to pay by Cash on Delivery (within the UAE), up to a maximum order value less than AED 1,000.

As soon as you place an order online with Jokoka, you will receive a confirmation email which will consist of your order details and order number. As your order is processed we will continue to update you via email and notifications on the progress of your order until it reaches you. All delivery notifications will be sent to you via Email and/or SMS, as well as a call from the Delivery company to confirm the date and time for your delivery.

To see your orders, simply login to your Jokoka account and click on the My Orders button. Here will you be able to see all of your current and past orders to-date.

Please follow the steps below to check if you received your confirmation by email:

  • Make sure to check your inbox for the email registered against your order.
  • Check your Junk or Spam folders.

If you are still unable to find it, please contact our Customer Care team. Or email us on [email protected] with the details about your order and we will investigate immediately.

We’ve made tracking your orders simple and easy to do. Once you place an order you will be notified by email of confirmation. At each stage of the delivery process, you will be notified by email and/or SMS of any status updates from the delivery company and Jokoka.

To know your order status, simply login to your Jokoka account, via the website or app, and click on the “My Orders” icon. From here select the order you want to track and see the progress status of your package.

Firstly check if you have any missed calls or SMS messages from the Delivery company. It may be they have tried to contact you first to confirm the delivery address and time. Secondly check on the Delivery status of your order. This can be found by logging into your Jokoka account, via the website or app, and clicking on the “My Orders” icon. From here select the order you want to track and see the progress status of your package.
If it is showing as Completed, please contact our Customer Care team.
Or email us on [email protected] and we will investigate immediately.

For information regarding our Returns Policy, please click here.